Originally Posted by: 50poundnote I ordered directly from NO's webstore because I wanted the t-shirt and poster, too. My order has not yet shipped - they rarely get the packages to the customer on release date, but their packaging is good.
My experiences with the US instance of the New Order store have been nothing but disastrous. They ship the Definitive Edition box sets in simply the box issued by the distributor, which isn't intended for shipment on its own. All 12" sized vinyl has arrived with bent corners. And the times that I purposely ordered shirts with vinyl to hopefully add some padding to the vinyl, much to my dismay, they ended up shipping the vinyl and shirts separately. Then working with Warners/Rhino customer services is abysmal. They take forever to respond, won't allow replacements, just returns. Then when they re-ship something, it's in the EXACT SAME packaging as before.
And while I loathe Amazon, the Definitive Edition box sets that they have shipped me have all been double-packed (i.e., the distributor's box inside yet another box). So they have all arrived safely and were significantly cheaper.
The UK/Euro New Order Store is somewhat better, but everything ships from the island of Jersey and takes forever to make it to the States. Also, my mirrored sleeve edition of "The Perfect Kiss" arrived soaking wet. They ultimately replaced it, but not without a fight, plus having to wait another few months for the replacement to arrive.
So, unless it's an exclusive item, I have pretty much given up on the New Order Store.
-Mike