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Music Incomplete - Shambles At The New Order store
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Have been following the shambles and double-checking the email links for my HD Audio and (presumably) MP3 downloads - no joy still, and now on clicking either link I get a "Sorry, maximum download limit have been reached." Funnily enough I haven't received any download files yet, so who knows how I've exceeded any limits!
Have emailed the WB customer support but if anyone else has got hints/tips please advise, thanks.
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2 further emails have just dropped.
Currently downloading the full HD... dunno if the 2nd one will be the MP3 or a duplicate HD...
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Links received this morning by e-mail seem to work now (HD & MP3)  Edited by user 25 September 2015 02:52:53(UTC)
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Useless shitmunchers. Here's how it works.
1. "You'll Get A Download On Day Of Release!"
2. "Here's an email - here's your download" (12 hours after release!!)
3. "Oooops Downlaod Not Ready". (but we won't tell you every attempt to find your download counds towards your bullshit download limit)
4. "Maximum Download Limit Exceeded"
5. "Why don't you throw an email into a black hole and see what happens?"
6. "Hey! You've got an empty postbox and you haven't got your fancy box set on the release..."
7. Tumbleweed.
INCOMPETENT.
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Has anyone tweeted to Stephen Morris (or Phil?) to suggest he reads this thread?
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Had a reply to my complaint (sent at 6am) with new links.
First link led to Restless - despite being labeled as Music Complete - and I now have three copies of this.
Second link led me to Music Complete - and then told me to bugger off because site was busy.
Tried again straight away - now downloading an ENORMOUS file.
The HD download is 1.4GB and takes approximately 48minutes. I am currently on 0.6GB.....
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I'm finally downloading what I take to be the MP3 version (148MB) after a number of emails to customer support, lots of failed links and repeated downloads of the Restless MP3. I hope that the HD download will someday appear on the account dashboard in the official store because even though there is another link in my email that I've yet to get a successful download from, it seems a bit hit and miss with these emailed links.
Out of interest, I still don't have a working download link for the Agoria mix of Restless which I'm not overly bothered about because it's shit.
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Ah, something now appears to be happening.Downloading.... 27 minutes left....
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I have problems as well. I ordered the box back in June. No problems with Restless and Plastic downloads, but no email on the download of the album for me yet, the store says I don't have any downloads either. Still says my order is pending. I checked my credit card and it's still a pending charge there....ugh.
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I have had the download for Music Complete (147 mb), that was after numerous emails.... the other download links sent (twice now) still say I have exceeded the limit though all I have done is tried to download them. This is just stupid and very annoying.
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I've got 2 emails with 5 links all claiming to be "Music Complete HD Audio Download". So far, 2 have downloaded, both being Restless, labelled as mp3's, however only one works and I already received it weeks ago. The other 3 files are still to download as they are taking some time. I do hope they're not all duplicate HD files as it's taking an age and will be a waste of time. At least they seem to be working I suppose so I shouldn't really complain. Edited by user 25 September 2015 04:29:06(UTC)
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Finally downloaded, converted, uploaded to cloud, downloaded to phone - off for a three mile walk and a bit of shopping with my headphones glued to my ears.
For those still waiting, don't lose heart. I suspect that their download site is getting crippled by the HUGE spike in traffic this last twelve hours. If you get two links (like I did), go to both of them. One is possibly Restless and the other will be the album. The Zip file is 1.7GB and the entire contents (when opened) are around 3.4GB.
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Piss up... Brewery... Like a lot of people on this thread, also can't download the HD Audio version as it says "Maximum download reached"... WHAT??? Incompetent idiots... And they wonder why people pirate stuff??? 
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Sorted here.I think i have the HD version.It's 1.4GB , is that the HD one? Playing in WinAmp with headphones. Freaking amazing sound in HD, unlike nothing i've ever experienced when listening to music. Not sure which preset is best yet.Trying a few different ones with each track - Rock or Full Bass & Treble or oFull Bass or Full Treble or Dance or Laptop/Headphones (guess this one as i'm using headphones right now) or Classical or... god there's so many choices and then you can even twat about with the settings with whatever preset you choose..
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I posted this on the New Order Facebook page this morning in a response to a post saying "Its here!": "Except it's not "here" for the suckers who shelled out £70 for the box set which supposedly includes a download of the album. Give me my download you bastards" Mute have responded: "Sorry about the trouble with the box set download of the album, there was a technical issue this morning. This has now been fixed.Contact customerserviceteam@warnermusic.com if you still can’t download!"
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The 3 remaining files I had eventually downloaded after about an hour or so. They were zip files, 1 containing the mp3 versions of the album, and the other 2 containing the FLAC files. I extracted the first HD folder fine, which contained the first 7 tracks. However, half way through extracting the second folder, my device decided to switch itself off. I retried this, once back up and running, but to no avail. It told me that the file was now corrupt.
I tried to download the file again from the original link I was mailed, but it now will not work. I only downloaded each file once, but it wouldn't work a second time. I've had to email customer services and explain this to them.
All the original files were labelled as HD downloads too, so I had no idea which was which.
Now I'm just waiting. Most probably won't get them until Monday now. Grrr.
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Bit puzzled now.I thought i'd downloaded the HD version but have i? The whole album file in total is 1.4gb so that has to be the HD right? Each track is 96Khz 24bit Bit Rate 4,608 kbps Audio Quality Perfect (Lossless) but it says they are Flac files... Should it state they are HD? Buggered if i know.
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That's correct. The FLAC files are the HD download.
The store has just resent me two simpler files, citing they were having problems (again) today.
One is lossless FLAC and the other mp3.
I'm sorted now.
☺
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Thanks for the clarification BazG.
This HD sounds very very good.Really rich and textured sound.Except, anything else is now sounding flat as fuck in comparison.
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Got home to be greeted with a further 3 emails offering me the download (that makes seven in total!) all of which work thankfully.
Just as well really because my actual CD didn't show up...
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You all need to learn to use the interwebs.
Got 2 email, clicked on links, pasted in the codes, downloaded the regular wavs and then the HD wavs,
NO ISSUES
you guys might want to stop using IE6 and Windows ME |
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lol I've just received a new email with an apology and new links - one for the mp3 and one for the HD.Even though i finally got the HD download around lunchtime today.Bless them.
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Originally Posted by: tarbox23  You all need to learn to use the interwebs.
Got 2 email, clicked on links, pasted in the codes, downloaded the regular wavs and then the HD wavs,
NO ISSUES
you guys might want to stop using IE6 and Windows ME I'd say you have got issues, mate.
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Originally Posted by: Fotzepolitic Originally Posted by: tarbox23 You all need to learn to use the interwebs.
Got 2 email, clicked on links, pasted in the codes, downloaded the regular wavs and then the HD wavs,
NO ISSUES
you guys might want to stop using IE6 and Windows ME I'd say you have got issues, mate. LMAO --- well I listen to New Order, of course I do  |
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Are the extended versions on this download, or is t just the 'regular' LP mixes?
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